Accessibility at Airbnb
Here’s how we’re making it easier to travel with us.
Enhanced search filters
We’ve simplified our accessibility filters to provide an even better search experience.
Accessibility review
We review every accessibility feature submitted by stays hosts for accuracy.
1:1 messaging with hosts
Chat directly with hosts for more information about the accessibility features of their stay or experience.
Digital accessibility at Airbnb
Airbnb strives to conform with the European Accessibility Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our website and mobile applications.
How we work
- Incorporating digital accessibility best practices into our design and engineering processes
- Providing ongoing accessibility training and resources to our employees
- Engaging internal and external quality assurance testers
- Maintaining a cross-functional team dedicated to monitoring and addressing digital accessibility issues across our website and applications
- Training our customer support agents on digital accessibility issues.
Feedback
We welcome your feedback on Airbnb’s digital accessibility practices. Please email us at digital-accessibility@airbnb.com to connect. For any other queries apart from digital accessibility, contact Airbnb Community Support.
Dedicated teams
Airbnb has teams focused on building products that everyone can use. These teams work with engineers, designers and others across the company to help ensure that our products are built with accessibility in mind.
Our digital access specifications
We’re committed to designing an accessible experience across browsers and devices.
Usability for browsers, assistive technology and devices
Screen readers
- VoiceOver
- Desktop VoiceOver for macOS: Web testing with Safari browser
- Mobile VoiceOver for iOS: moWeb testing with Safari browser
- Mobile VoiceOver for iOS: native application testing
- TalkBack
- Mobile TalkBack for Android: moWeb testing with Chrome browser
- Mobile TalkBack for Android: native application testing
- JAWS with Microsoft Edge
- NVDA with Mozilla Firefox
User controls
- Keyboard-only commands
- Desktop Web with Windows
- Desktop Web with macOS
Blind and low-vision users
- Font magnification: Android mobile OS
- Dynamic type: iOS mobile OS
- Adjustable font sizes: Web-customisable font sizes are tested with Chrome for Desktop and mobile on Safari for iOS
Mobile phones are tested for smaller and larger screens
- The oldest iOS phone tested is iPhone 7.
- Android testing devices include Google and Samsung. The Pixel 3 and Galaxy S8 phones are the oldest models used for testing.
- If there’s a bug in an older device or OS version, we verify the issue exists in the current version of the app, then prioritise and resolve it.
- If the issue doesn’t exist in the current version, depending on the severity of impact, it’s prioritised against the more recent issues.