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Guide.Guest AirCover for guests
AirCover for guests
Every home booking comes with AirCover for guests. If there’s a serious issue with your Airbnb home that your host can’t resolve, we’re here to help.
We’ll help you get rebooked or give you a full or partial refund
Here’s where we can help:
If your home host cancels before check-in
If there’s a problem and you can’t get in touch with your host
If the listing is significantly different than advertised, and your host can’t resolve the issue
Our team can help you find a similar place, considering location and amenities, based on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund, including service fees.
How Air Cover for guests works
AirCover for guests provides support for serious issues with your home booking, for example:
Host cancels your reservation prior to check-in
The heating is not working in winter
The listing has fewer bedrooms than listed
It’s a different type of home–a private room instead of an entire home
A major advertised amenity, such as a pool or kitchen, is missing
AirCover for guests doesn’t include more minor inconveniences, like a broken toaster.
Resolving issues during your stay
Your host is your best point of contact to reach out to if anything comes up. You can message your host directly to let them know what’s going on. If an issue does come up during your stay:
Document the issue : Take photos or videos as evidence.
Contact your host : Notify your host within 72 hours of discovery, describing the problem and seeking a resolution.
Contact us : If your host is unresponsive or unable to resolve the issue, contact us immediately.
AirCover for guests support : If the issue is covered by AirCover for guests and you wish to leave, we’ll help you find comparable accommodation based on availability and pricing.
If a similar place is unavailable or you prefer not to rebook, you’ll receive a full or partial refund.